Nissan Backup Camera Recall: Infotainment System Failures May Trigger California Lemon Law Claims
What’s the Problem
Nissan has issued a safety recall involving the infotainment system on select 2025 Nissan Armada, 2025 Nissan Murano, and 2025–2026 Infiniti QX80 vehicles. The defect stems from software errors in the infotainment controller that can prevent the rearview backup camera image from displaying when the vehicle is started and put into reverse gear. This can result in a blank or non-functional backup camera display, undermining rear visibility and potentially increasing the risk of collisions while backing up.
Allegations
Owners and Nissan’s internal investigation have identified that certain vehicles equipped with specific in-vehicle infotainment (IVI) systems may not display the backup camera feed due to software transmission errors at startup. Nissan has received hundreds of warranty claims related to the infotainment system and rearview camera failures, suggesting the issue may be more widespread than initially expected.
This concern is especially significant because federal safety regulations (FMVSS No. 111) require a functioning rearview camera in all new vehicles, and failure of this system can reduce situational awareness and increase the risk of backing-related accidents.
Recall / TSB
Nissan officially announced the infotainment system recall on December 15, 2025. Affected models include:
2025 Nissan Armada (multiple trim levels)
2025 Nissan Murano (SL and Platinum)
2025–2026 Infiniti QX80 vehicles equipped with the affected infotainment system
The recall numbers associated with this campaign are R25D6, R25D5, and R25D7.
Fix Procedure
Dealers will reprogram the infotainment system controller via USB (approximately one hour).
Vehicles capable of over-the-air updates will receive corrections in early 2026 without a dealer visit.
Nissan and Infiniti će begin owner notification by mail starting January 9, 2026.
Symptoms Reported by Owners
Owners of affected vehicles have reported the following issues:
The infotainment screen fails to display the backup camera image when shifting into reverse.
The blank screen condition occurs immediately after vehicle startup.
Multiple warranty claims indicate recurring rearview camera and infotainment display failures before the recall was announced.
These symptoms not only present an inconvenience but also create a safety risk by eliminating visual confirmation of obstacles behind the vehicle when reversing.
How to Proceed
If you own an affected Nissan or Infiniti and have experienced repeated backup camera or infotainment system failures, consider the following steps:
Check Recall Status: Use your VIN in Nissan’s recall lookup tool to confirm whether your vehicle is included.
Schedule the Repair: Contact your Nissan or Infiniti dealer to arrange the software update if it has not yet been performed.
Document Issues: Keep detailed records of all repair attempts and communications with the dealer or manufacturer.
Monitor Recurring Failures: Track if the backup camera or infotainment problem persists after the recall repair.
Consult a Lemon Law Attorney: If the defect continues despite repeated attempts to remedy it, you may have legal rights under your state’s lemon law. Contact Valero Law today!
Repeated failures of a mandated safety feature like the backup camera — especially after numerous dealer attempts to fix the issue — can provide strong grounds for a lemon law claim.
Call Valero Law
If you are in California and your 2025 Nissan Armada, Murano, or 2025–2026 Infiniti QX80 continues to experience infotainment or backup camera failures despite multiple warranty repairs, you may be entitled to compensation under the California Lemon Law.
At Valero Law, APC, we help owners pursue relief that may include:
Repurchase of your defective vehicle
Replacement vehicle
Substantial cash reimbursement for damage already caused by the defect
Call Valero Law, APC or complete a free lemon law case evaluation today. Cases are handled on a contingency basis, so there is no cost to you unless we secure compensation.