Chrysler Pacifica Transmission Problems: What Owners in California Should Know
The Chrysler Pacifica is a popular choice for families who want comfort, utility, and style in a minivan. But for many owners, the vehicle’s sleek design hides a more frustrating reality: transmission problems that can lead to safety concerns, expensive repairs, and even potential Lemon Law claims.
If you own or lease a Chrysler Pacifica and are experiencing issues with shifting, stalling, or unexpected power loss, you’re not alone—and you may have legal rights under California’s Lemon Law.
What’s the Problem?
Numerous Pacifica owners—especially of 2017 through 2023 models—have reported recurring transmission issues, including:
Harsh or jerky shifting, particularly between 1st and 2nd gear
Sudden hesitation or failure to accelerate
Uncommanded deceleration or loss of power at highway speeds
Loud clunks, rattles, or grinding noises during gear changes
Transmission-related warning lights or error messages
Vehicle entering “limp mode” unexpectedly
These issues are not only inconvenient—they can put drivers and passengers at serious risk, particularly when they result in unexpected stalling in traffic.
Allegations and Common Complaints
Chrysler Pacifica owners have taken to forums, complaint databases, and legal filings to voice their frustration:
“The transmission started acting up around 30,000 miles. The dealership said it was a software issue—three visits later and it’s still happening.”
– 2021 Pacifica Owner, California
“My Pacifica Hybrid just shut off in the middle of the freeway with no warning. I had my kids in the car. This is not okay.”
– 2019 Pacifica Hybrid Owner, NHTSA Complaint
These kinds of experiences are becoming more common, and they echo broader patterns we've seen across Stellantis (formerly Fiat-Chrysler) vehicles with 9-speed automatic transmissions and faulty software modules.
Technical Service Bulletins (TSBs) and Investigations
Chrysler has issued several TSBs to dealerships related to transmission calibration updates, software reprogramming, and shift quality concerns. In addition:
The Pacifica Hybrid was the subject of NHTSA Recall 23V‑010, addressing a dangerous condition where the transmission wiring harness could short, causing the vehicle to stall unexpectedly.
Despite a proposed fix, NHTSA reopened the investigation in 2024, stating that the recall may not adequately resolve the underlying electrical defect.
These repeated attempts to patch the issue, rather than resolve it, may bolster a Lemon Law claim in California.
Symptoms to Watch For
Whether you drive a gas-only or hybrid Pacifica, the following symptoms may indicate a serious transmission defect:
Hard or delayed shifting
Loud “bang” when changing gears
Flashing gear indicators or “Service Transmission” messages
Engine revs increasing without acceleration (slipping)
Vehicle stalling when idling or turning
Burning smell from under the hood after driving
If any of these symptoms persist after multiple repairs, you may be entitled to relief under the Song-Beverly Consumer Warranty Act (California Lemon Law).
How to Proceed
Document Issues: Keep detailed records of all repairs and communications with the manufacturer. While at the dealership, ensure that all of your complaints are noted in the work order that you receive when you first drop off your vehicle.
Reasonable Number of Repair Attempts: While the law doesn't specify an exact number, generally, if the same problem persists after four or more repair attempts, or if the vehicle is out of service for more than 30 days cumulatively, it may qualify as a "lemon."
Monitor Symptoms: Any new engine noises, warning lights, or loss of power? Stop driving immediately and seek inspection and let the dealership know.
Talk to a Lemon Law Attorney, like Valero Law: If repairs fail, or if you experience repeated issues, you may be entitled to relief under California law. Remedies can include a repurchase of the vehicle or a cash settlement.
Protect Your Rights Under California Lemon Law
If you are like many Chrysler Pacifica owners now facing dangerous transmission issues, you may be entitled to compensation under the California Lemon Law.
Compensation may include:
A complete repurchase of your defective vehicle
A replacement vehicle
Or substantial cash reimbursement for damage already caused by the defect
If you’re in California and your Chrysler Pacifica has been plagued by stalling, rough shifting, or failed repairs, call Valero Law, APC at (424) 299‑4447 or complete our free Lemon Law case evaluation form today.
There is no cost to you, and we only get paid if we win!!!