Acura ZDX and Honda Prologue Recall: Instrument Panel Screens May Go Blank

What’s the Problem

Owners of the 2024 Acura ZDX and 2024 Honda Prologue electric SUVs may experience a dangerous issue where the vehicle’s instrument panel and infotainment displays suddenly go blank while driving.

According to federal safety filings, a software defect may cause the vehicle’s display systems to crash or restart, leaving drivers without access to critical information such as:

• Speedometer readings

• Warning lights and safety alerts

• Indicator lamps and vehicle status messages

• Rearview camera display when reversing

Without these displays functioning, drivers may lose situational awareness about their vehicle’s speed or safety warnings, increasing the risk of a crash.

The problem affects both Acura and Honda versions of these EV SUVs because the vehicles share underlying technology and display software.

Allegations

The issue centers on defects within the vehicle’s Radio Control Module software, which manages communication between the vehicle’s display systems and other electronic components.

According to recall documents submitted to federal regulators:

• The software contains six separate defects that can cause processing errors.

• When triggered, the system may crash or restart, causing the instrument cluster and infotainment display to go blank.

• The malfunction can occur while the vehicle is in operation, including while driving on public roads.

Drivers rely on the instrument cluster to display critical vehicle information, including speed and warning indicators. If the display fails, the driver may not be able to monitor essential vehicle data.

Additionally, the infotainment screen is responsible for displaying the rearview camera image when the vehicle is in reverse. If that image fails to appear, the driver’s ability to safely back up may be reduced.

Recall / TSB

Honda and Acura have issued a safety recall affecting approximately 65,000 electric SUVs in the United States.

The recall includes:

• 2024 Acura ZDX

• 2024 Honda Prologue

Production dates for affected vehicles range from late 2023 through early 2025.

According to regulators:

• The defect stems from software errors in the Radio Control Module.

• The failure may cause both the instrument cluster and infotainment display to stop functioning.

• The condition may occur intermittently and sometimes resolve temporarily after restarting the vehicle.

To address the issue, dealerships will install updated software for the vehicle’s display control system at no cost to owners.

Owner notification letters are expected to be mailed beginning in April 2026.

Symptoms

Owners of affected Acura ZDX or Honda Prologue vehicles may notice the following symptoms:

• Instrument cluster display suddenly goes blank

• Speedometer disappears while driving

• Warning lights or indicators fail to appear

• Infotainment screen shuts off or restarts

• Rearview camera image fails to display in reverse

• Screens temporarily recover after restarting the vehicle

Any loss of the instrument cluster while driving should be treated as a serious safety concern.

How to Proceed

If you own or lease a 2024 Acura ZDX or Honda Prologue, consider taking the following steps:

• Document Issues: Keep detailed records of all repairs and communications with the manufacturer. While at the dealership, ensure that all of your complaints are noted in the work order that you receive when you first drop off your vehicle.

• Reasonable Number of Repair Attempts: While the law doesn't specify an exact number, generally, if the same problem persists after four or more repair attempts, or if the vehicle is out of service for more than 30 days cumulatively, it may qualify as a "lemon."

• Monitor Symptoms: Any new engine noises, warning lights, or loss of power? Stop driving immediately and seek inspection and let the dealership know.

• Contact Valero Law: If repairs fail, or if you experience repeated issues, you may be entitled to relief under California law. Remedies can include a repurchase of the vehicle or a cash settlement.

Call Valero Law

If you own or lease a defective Acura ZDX or Honda Prologue that repeatedly loses its instrument panel display or other critical systems, you may have rights under the California Lemon Law.

You may be entitled to compensation that includes:

• A full repurchase of your defective vehicle

• A replacement vehicle

• Or significant cash compensation for the problems you experienced

Valero Law, APC represents consumers across California in lemon law claims involving defective vehicles.

If your Acura or Honda electric SUV has experienced display failures or other recurring issues, call Valero Law, APC at (424) 299-4447 or complete our free Lemon Law case evaluation today. Cases are handled on a contingency basis, meaning there is no cost to you unless we win your case.