GMC’s Double-Charge Error: What California Owners Need to Know
What’s the Issue
General Motors has initiated Customer Satisfaction Program N252514590 after it was discovered that some 2025 GMC Yukon and Yukon XL buyers were erroneously double‑charged for the Super Cruise hands-free highway driving feature. The cost of this standalone option—$2,855—is being refunded to the affected customers. Notably, this issue primarily affected the Elevation and AT4 trims, where Super Cruise is offered as a standalone option, not the Denali trims where it's either standard or available only in a bundled package.
Allegations and Remedial Actions
Nature of the Error: GMC mistakenly charged buyers twice for Super Cruise on specific trims.
Affected Models: 2025 GMC Yukon and Yukon XL—especially Elevation and AT4 trims.
Resolution: Affected buyers will receive a reimbursement check equal to the full option price ($2,855).
Potential Legal Implications
Although GM appears to be proactively addressing the double-charge—likely to avoid escalation—consumers in California may still have recourse under state consumer protection laws:
Unfair Business Practices: Double billing may violate California’s Unfair Competition Law (UCL).
Prompt Remediation Required: Timely reimbursements help, but documentation of the error, billing, and refund is essential.
Lemon Law & Related Claims: If the error is coupled with unresolved vehicle defects or repeated billing problems, California consumers may have multiple paths to relief—ranging from refunds to restitution.
How to Protect Your Rights
Verify Your Charges
Review your purchase paperwork for the Super Cruise option—especially if you're in an Elevation or AT4 trim.Look for a Reimbursement Check
If you were double-charged, you should receive a refund check for $2,855 as per GM’s satisfaction program.Document Everything
Keep copies of your invoice, bank/credit statements showing the charge, any correspondence with the dealer or GM, and the refund receipt.Take Action if Necessary
If you haven’t been reimbursed despite clear double billing, reach out to the dealership.
If still unresolved, consider contacting an attorney experienced in consumer protection for guidance.
Contact us!
If you're a California Yukon or Yukon XL owner who was double-charged for Super Cruise—even if you've received a refund—Valero Law, APC can help ensure your rights and documentation are fully protected.
We offer:
Free case evaluations
Contingency fee representation—no cost unless we win
Contact us today at (424) 299-4447 or complete our free Lemon Law case review form to explore your options.