Posts tagged General Motors
Chevrolet Cruze, Equinox and Malibu Water Pump Problems

In addition to the piston problems currently noted for the 2016-2017 Chevrolet Malibu and Chevrolet Cruze, there have been an abnormal amount of complaints regarding the water pump as well. So much so, GM has updated their Technical Service Bulletin regarding the same. The number and name of the TSB is “#18-NA-335 - Information Small Engine Water Pump and Water Pump Housing Replacement - (Jan 3, 2019)” Reference to it can be found here and some information below.

GM Water Pump.png

If you're in California and you’ve taken your Chevrolet Malibu or Chevrolet Cruze to a dealership for issues above, from engine failure, piston failure or any warranty condition, we can help you…. AT NO COST TO YOU!  Valero Law, APC is a California consumer protection firm dedicated to protecting the lemon law rights of California consumers and ALL cases are taken on a contingency basis, meaning if there is no recovery, there is absolutely no fee to you!  


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GM recalls 1.2M pickups, SUVs for power steering problem

GMis recalling more than one million pickup trucks and SUV’s in the U.S. for a steering defect

The defect has been linked to 30 crashes and two injuries. The trucks can lose their electronically controlled power steering momentarily before it suddenly comes back on, causing the driver to have difficulty steering, GM said in a filing to federal safety regulators. The flaw causes drivers to lose control especially at slower speeds.

A GM spokesman said the company is aware of 30 accidents and two injuries but no fatalities.

GM said the defect is caused by a software problem in the electronic-power-steering module. Dealers will update the software to fix the problem for free.

The recall consists of:

  • 2015 Chevrolet Silverado

  • 2015 GMC Sierra 1500 pickups

  • 2015 Chevy Tahoe

  • 2015 Chevy Suburban

  • 2015 Cadillac Escalade

  • 2015 GMC Yukon SUVs.

If you're in California and you’ve taken your GM vehicle to a dealership for any issue, ranging from steering issues, transmission stalling, transmission failure, overheating, or any other warranty concern, we can help you…. AT NO COST TO YOU! Valero Law, APC is a California consumer protection firm dedicated to protecting the lemon law rights of California consumers and ALL cases are taken on a contingency basis, meaning if there is no recovery, there is absolutely no fee to you! Feel free to call at 424-299-4447 for a free case evaluation!

2015 - 2017 Chevrolet Malibu Problems

Some owners of 2015 through 2017 Chevrolet Malibus have experienced problems relating to transmission failure, engine failure, illumination of the Check Engine Light and other problems.  

GM has released several TSB's to repair the issue, like PIP5421, PIP5517A, PIP5417A, PIE0389A, and PIC6169C

If you have experienced issues, or any other warranty issues, you may be entitled to a refund, replacement or monetary compensation under the California Lemon Law.  

For a free consultation regarding your rights as a consumer or to see if your vehicle qualifies under lemon law, please call us at 424-299-4447 or visit us at www.valerolaw.com.

Chevrolet Equinox / GMC Terrain Catalytic Converter Warranty Extension

I wrote about a warranty extension for Chevrolet Equinox and GMC Terrain owners here, where General Motors offered owners of 2010-2012 Equinox and Terrain owners a completely free warranty extension covering oil consumption issues.  Along that same road, General Motors has also issued a warranty extension for 2010-2011 Chevrolet Equinoxes and Terrains with 2.4L engines regarding the catalytic converter.  This is good news because it means that if your car has fewer than 120,000 miles and your vehicle requires a catalytic converter replacement, you can have that done at a GM dealership at no cost to you.  The bulletin is titled 15810-01: Special Coverage – Catalytic Converter Replacement – 2010-2011 Chevrolet Equinox & GMC Terrain and is copy / pasted below:

Condition: On some 2010-2011 model year Chevrolet Equinox and GMCTerrain vehicles that are equipped with a 2.4L engine (RPO LAF), a malfunction-indicator light (MIL) may illuminate due to thermal damage or face erosion of the catalytic converter.

Special Coverage Adjustment: This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Correction Replace the catalytic converter. The repairs will be made at no charge to the customer.

If you own a 2010-2012 Chevrolet Equinox or GMC Terrain and have experienced any issues related to excessive oil consumption, stalling, poor engine performance, camshaft actuator failure or any other concern that was covered under the manufacturer's warranty, please contact us immediately at 424-299-4447 for a free consultation for information regarding your vehicle and a potential lemon law claim!

 

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Equinox Oil Policy Change: GM alerts 779,000 owners to need for more-frequent oil changes

Given the issues with oil consumption and the 2.4 liter engine in Equinoxes and Terrains, I figured this news article would be relevant to post again right now: 

GM alerts 779,000 owners to need for more-frequent oil changes

DETROIT -- General Motors is warning owners of almost 800,000 2010-12 vehicles that they may need oil changes more frequently than their onboard oil monitoring systems are telling them.

After high warranty claims on several models with four-cylinder engines, GM will reprogram software to make oil change warning lights go on sooner.

The change only affects 2010-2012 Chevrolet Equinox, GMC Terrain and Buick LaCrosse and Regal models with 2.4-liter LAF and LEA four-cylinder engines.

GM sent letters asking 778,956 owners of those vehicles to take them back to dealerships. The service will be done at no charge until Feb. 28, 2015.

"Even if they were out of warranty, they would still be good to have this done through that period," said GM spokesman Alan Adler. "After that, the dealers have discretion to make the customers happy."

The program involves vehicles in the United States as well as any affected vehicles that were exported.

"It is a U.S. program but exported vehicles would be treated the same," Adler said.

Adler said the changes resulting from the software reprogramming would not be dramatic.

Owner's manuals say the engine oil and filter must be changed at least once a year. Further guidance appears on a display screen that expresses remaining oil life as a percentage. Driving style and environment play a role in the readings.

GM began updating the software in December after noticing warranty claims for worn-out balance chains. The chains link the crankshaft and the balance shaft -- "just like the chain on your bicycle goes from the pedals to your back wheel" -- and make noise when they're worn, Adler said. The company declined to disclose the number of claims.

Product investigators found that recalibrating the oil-life monitor will help the chains last longer, Adler said.

The monitor "tells you when you should change your oil. It might be 5,000 miles, it might be 7,000 miles. It's going to vary based on how you drive your car," Adler said.

"Those intervals between oil changes were longer, but now they're going to be a little shorter because we have to find the right balance between how long the parts last and how much lubricant the vehicle needs."

Adler said the program is not a recall because it does not involve a safety issue.

Clarence Ditlow, executive director of the Center for Auto Safety in Washington, said a safety recall never expires, as opposed to the limited time frame of a voluntary equipment-modification program that does not involve a safety issue.

Said Ditlow: "A customer satisfaction program is something that each manufacturer at its discretion decides to implement."

Hat tip to Automotive News.

2010-2017 Chevrolet Equinox Oil Consumption Class Action Filed

Hot on the heels of a recent post regarding Oil Consumption in 2012 Chevrolet Equinox's, on September 23, 2017 a law firm (not Valero Law, APC) in California filed a class action against General Motors for, you guessed it, oil consumption.  The substance of the class action is alleged as: 

[.....] the Class Vehicles need the proper amount of engine oil in order for their engines and
related parts to function properly and safely.  

The Oil Consumption Defect is a safety concern because it prevents the engine from maintaining the proper level of engine oil, causing excessive oil consumption that cannot be reasonably anticipated or predicted. Therefore, the Oil Consumption Defect is unreasonably dangerous because it can cause engine failure while the Class Vehicles are in operation at any time and under any driving conditions or speeds, exposing the Class Vehicle drivers, their passengers, and others who share the road with them to serious risks of accidents and injury.

Because the Oil Consumption Defect can cause the Class Vehicles to consume unacceptably high amounts of engine oil, the rate of oil consumption for some Class Vehicles can be
as high as one quart of oil per 1,000 miles driven. The Oil Consumption Defect thus requires the addition of substantial amounts of oil between scheduled oil changes and can even result in engine damage. As a result of the Oil Consumption Defect, its potential safety hazards, and GM’s refusal to  acknowledge and fix the problem, many consumers have resorted to purchasing an extra supply of oil and carrying it with them at all times when driving. 

The complaint can be found here.

Individual actions, as opposed to class actions, are preferable as the potential reward can be much greater and, since each case is unique in it's own right, individualized attention can be given to each matter.

If you're in California and you’ve taken your Equinox or Terrain to a dealership for issues above, from engine stalling, abnormal oil consumption, high pressure fuel pump failure, balance shaft chain failure or engine failure, we can help you…. AT NO COST TO YOU!  Valero Law, APC is a California consumer protection firm dedicated to protecting the lemon law rights of California consumers and ALL cases are taken on a contingency basis, meaning if there is no recovery, there is absolutely no fee to you!  Feel free to call at 424-299-4447 for a free case evaluation!

In the alternative, if you're in a state other than California, you can contact class counsel at 888-333-8996 and here.

 

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The Chevrolet Equinox / Terrain engine that consumes too much oil

Engine stalling while driving down a busy street.  An abnormally high idle when at a stop sign. Oil consumption light constantly on.  These are all issues that owners of 2010-2012 Chevrolet Equinoxes and GMC Terrains have complained online and to General Motors dealerships.  What’s the cause here?  And what can be done?

Terrain Oil Consumption.png

What are the facts?

2010-2012 Chevrolet Equinoxes and GMC Terrains have an oil consumption problem.  These cars consume too much oil and even Consumer Reports has chimed in on the oil consumption issue.  All the metal moving components within a modern vehicle engine require a lubricant agent, like oil.  If there is no oil in the engine, then engine performance will start to suffer, causing a range of symptoms like stalling, engine rattle, a high engine idle and a puttering feeling while driving.  If oil isn’t added to the engine, it can (and most likely will) cause piston failure…. Which is more commonly known as a blown engine.  And that can cost thousands of dollars to repair. 

General Motors has issued several Technical Service Bulletins (you can read all about those here) alerting dealerships that there have been complaints regarding oil consumption and how to they think they can repair the issue.  First was TSB 12312, which was an update to the Oil Life Monitor that is on the Equinox dashboard.  Rather than solve the oil consumption issue, what this update does is “reduce the interval between oil changes, which varies based on driving habits and conditions.”  Essentially GM’s ‘repair’ here is for your car to tell you to change your oil every 3,000 miles, instead of the earlier 5,000 miles.  Rather than fix the problem causing the oil consumption, GM suggests just putting more oil in your car.  Right.

Later General Motors issued a recall on the high pressure fuel pump, citing that “excessive wear on the plunger piston shaft and shaft seal. If this happens fuel can leak into the engine oil crankcase and result in the engine running rough and illumination of the malfunction indicator lamp.” That’s a bit better, but it potentially hasn’t repaired the whole problem here. 

Then, in TSB 13-06-01-003G, GM advised that if consumers complained to a dealership regarding high oil consumption in their Equinox, the dealership is to run an oil consumption test.  If the oil consumption test shows that the vehicle is consuming too much oil, then major engine work is required as a fix. 

Is there any good news at least?   

YES!  General Motors has issued a warranty extension relating to oil consumption.  If you’re the owner of a 2010 Equinox or Terrain with oil consumption issues, you can have the repairs potentially done for free if the vehicle was purchased within the last 10 years or if the car has fewer than 120,000 miles on it (per TSB 14159).  If you own a 2011 or 2012, you can have the repairs done just the same, but the vehicle must have been purchased within the past 7 years and 6 months.

 

And the best news?

If you’ve taken your Equinox or Terrain to a dealership for issues above, from engine stalling, abnormal oil consumption, high pressure fuel pump failure, balance shaft chain failure or engine failure, we can help you…. AT NO COST TO YOU!  Valero Law, APC is a California consumer protection firm dedicated to protecting the lemon law rights of California consumers and ALL cases are taken on a contingency basis, meaning if there is no recovery, there is absolutely no fee to you!  Feel free to call at 424-299-4447 for a free case evaluation!

16118 Terrain Equinox Oil Consumption Warranty Extension.jpg
2012 Chevrolet Equinox Extended Warranties

Generally, every car purchase comes with at least three warranties extended from the manufacturer to the purchaser of the vehicle.  The 2012 Chevrolet Equinox has the following warranties

  • 36 months / 36,000 mile Bumper to Bumper Warranty, which covers nearly all components within the vehicle "for warrantable repairs that are required as a result of defects due to material and/or workmanship to the components."
  • 72 months / 100,000 mile Powertrain Warranty, which covers the engine, transmission, transaxle, transfer case and drive systems.
  • 96 months / 80,000 mile Emissions Warranty, which covers the catalytic converter and the Electronic Emissions Control Unit (ECU)

With that, the manufacturer may, from time to time, issue warranties in addition to those issued at the time of purchase, which are issued to compensate consumers for performance related defects that manifest after purchase.  

General Motors has issued an extended warranty on the following components of the 2012 Chevrolet Equinox (all related to oil consumption):

Here, the most significant extended warranty is 16118, where:

  1. GM admits that some Equinox's / Terrains have an oil consumption issue in the first sentence.
  2. Gives the owner an extended warranty of 7 years and six months (or 120,000 miles), whichever comes first. 
16118 Terrain Equinox Oil Consumption Warranty Extension.jpg

 

If you're in California and own a 2010-2012 Terrain or Equinox and have experienced any issues related to excessive oil consumption, stalling, poor engine performance, camshaft actuator failure or any other concern that was covered under the manufacturer's warranty, please contact us immediately at 424-299-4447 for a free consultation for information regarding your vehicle and a potential lemon law claim!

 

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