Ford and the problematic MyFordTouch System

Consumer Reports has written extensively here  and also here on Ford's problematic MyFordTouch / Sync system.  From irresponsive controls, random shutdowns, rear camera failure, and volume control failure, it's introduction has been such a mess that Ford has issued a warranty extension for the MyFord Touch and Sync system.  A class action was filed a few years ago, but still has not settled.  

Titled "12M02 – Warranty Extension Covering Accessory Protocol Interface Module (APIM) Software And Hardware", it gives consumers an additional two years from the date of original purchase.  Coupled with the original express warranty (3 years or 36,000 miles, whichever comes first), consumers have a total of 5 years of warranty on the MyFord Touch. 

As an example, if you purchased a 2013 Ford Focus on 12/1/2012, then with this warranty extension, the MyFord Touch warranty would lapse on 12/1/2017. 

Not too shabby, but it doeesn't repair some of the inherent problems with the MyFord Touch system.  The following vehicles are included in the warranty extension:

  • 2011-2014 Ford Edge
  • 2011-2014 Ford Explorer
  • 2011-2014 Lincoln MKX
  • 2012-2014 Ford Focus
  • 2013-2014 Ford C-MAX
  • 2013-2014 Ford Escape
  • 2013-2014 Ford F-150
  • 2013-2014 Ford Flex
  • 2013-2014 Ford Fusion
  • 2013-2014 Lincoln MKS
  • 2013-2014 Lincoln MKT
  • 2013-2014 Ford Taurus
  • 2014 Ford Fiesta
  • 2014 Transit Connect

Notice that went out to Ford owners can be found here as well.  

If you’ve taken your MyFord Touch equipped Ford vehicle to a dealership for issues relating to MyFord Touch and/or Sync, we can help you…. AT NO COST TO YOU!  Valero Law, APC is a California consumer protection firm dedicated to protecting the lemon law rights of California consumers and ALL cases are taken on a contingency basis, meaning if there is no recovery, there is absolutely no fee to you!  Feel free to call at 424-299-4447 for a free case evaluation!