Posts tagged Sync
MyFord Touch Settlement

Ford has agreed to settle a class-action lawsuit that alleges MyFord Touch defects that allegedly cause the system to freeze, fail to connect to mobile phones via bluetooth and repeated crashes.  I wrote about that issue here. 

According to the lawsuit, Ford has known for years about the defective systems (multiple technical service bulletins and warranty extensions were issued by Ford) The documents also suggest Ford knew the system failures could cause safety hazards while driving.

The class-action lawsuit includes all customers in the following seven states who purchased or leased a Ford or Lincoln vehicle through a Ford dealership before August 9, 2013.

  • California, Massachusetts, New Jersey, North Carolina, Ohio, Virginia and Washington.

According to the proposed settlement terms, affected customers will receive the latest update of the MyFord Touch and MyLincoln Touch software. Additionally, dealers will verify the software update is working properly for one year after installation of the software update if customers experience problems.

Customers who submit a claim will be eligible for the following: 

  1. If the MyFord Touch system was repaired one time, they can receive a $100 payment or a $200 discount off the purchase of a new vehicle.
  2. Two software repairs will make a customer eligible to receive a payment of $300 or a discount of $600 off the purchase of a new vehicle.
  3. Three or more software repairs to the system can receive a $500 payment or a $1,000 discount toward a new vehicle.

The agreement describes a software repair as services performed by a Ford dealer in response to a customer complaint about MyFord Touch problems. A software repair is also defined as an installation of an updated version of the infotainment software by a Ford dealer or independent repair shop if a customer paid for the repairs.

Customers may also be reimbursed if they paid for repairs to the systems because the vehicles were past their warranty periods. In addition, an eligible customer will receive a payment of $35 if they submit a claim stating they experiences two or more incidents of MyFord Touch or MyLincoln Touch malfunctions.

The settlement agreement can be found here.  

Ford and the problematic MyFordTouch System

Consumer Reports has written extensively here  and also here on Ford's problematic MyFordTouch / Sync system.  From irresponsive controls, random shutdowns, rear camera failure, and volume control failure, it's introduction has been such a mess that Ford has issued a warranty extension for the MyFord Touch and Sync system.  A class action was filed a few years ago, but still has not settled.  

Titled "12M02 – Warranty Extension Covering Accessory Protocol Interface Module (APIM) Software And Hardware", it gives consumers an additional two years from the date of original purchase.  Coupled with the original express warranty (3 years or 36,000 miles, whichever comes first), consumers have a total of 5 years of warranty on the MyFord Touch. 

As an example, if you purchased a 2013 Ford Focus on 12/1/2012, then with this warranty extension, the MyFord Touch warranty would lapse on 12/1/2017. 

Not too shabby, but it doeesn't repair some of the inherent problems with the MyFord Touch system.  The following vehicles are included in the warranty extension:

  • 2011-2014 Ford Edge
  • 2011-2014 Ford Explorer
  • 2011-2014 Lincoln MKX
  • 2012-2014 Ford Focus
  • 2013-2014 Ford C-MAX
  • 2013-2014 Ford Escape
  • 2013-2014 Ford F-150
  • 2013-2014 Ford Flex
  • 2013-2014 Ford Fusion
  • 2013-2014 Lincoln MKS
  • 2013-2014 Lincoln MKT
  • 2013-2014 Ford Taurus
  • 2014 Ford Fiesta
  • 2014 Transit Connect

Notice that went out to Ford owners can be found here as well.  

If you’ve taken your MyFord Touch equipped Ford vehicle to a dealership for issues relating to MyFord Touch and/or Sync, we can help you…. AT NO COST TO YOU!  Valero Law, APC is a California consumer protection firm dedicated to protecting the lemon law rights of California consumers and ALL cases are taken on a contingency basis, meaning if there is no recovery, there is absolutely no fee to you!  Feel free to call at 424-299-4447 for a free case evaluation!